Solution #1: A Neurodiverse Design Language

Learning how to communicate information through more than one sensory capability would disperse the knowledge across all senses and reduce the overload on one of the senses.

We began exploring the possibility of communicating information through multi-sensory methods such as sight, sound infographics, shapes, colours, and opacities. The application of these methods collectively is called semiotics and helps neurodiverse people process information.

back to Research: neurodiversity & finance

A common theme that emerged during our interview sessions was the problem of credit and lending for neurodiverse individuals. They primarily use credit cards to establish a healthy credit score in order to achieve future goals, such as buying a house, rather than to access credit itself.

We realized that credit cards are not the only factor in building a healthy credit score and that this is a common need for both neurotypical and neurodiverse people. However, it was a need that was mentioned frequently enough in our research that we felt was worth exploring further.

Through our research, we uncovered a unique need for neurodiverse individuals: Cognitive distrust due to sensory overload and difficulties processing information. This leads to them not being able to act on tasks in a timely manner, and as a result, they are more likely to have negative markers on their credit score.

Our Hypothesis #2:

We believe that if we bring transparency around the person's credit file and care for the content and ways of information delivery, we will be able to give neurodiverse individuals the agency to take control of their credit scores.

SOLUTION #2: NUROMINDER

Nurominder is an inclusive financial service that helps neurodiverse individuals proactively manage their credit scores. It achieves this by communicating small, task-based actions using a semiotic-based design language in order to improve information processing and reduce sensory overload.