White Eagle Appeal, a non-profit organisation that has been active in volunteering to help Ukraine since the early days of the war, has a strong volunteer base that has helped many of these refugees. These volunteers have worked hard from the early stages of figuring out how to operate to the more stable system they have developed today. This time RCA and Hellon have joined to help WEA to provide better help to these refugees with their existing resources. In order to achieve this, our group hopes to achieve these aims without increasing the current workload by understanding volunteers characteristics from their perspective. Building a volunteering experience programme, which is redesigned to allow for more effective coordination of volunteer skills and efforts, enhanced motivation and engagement, improved communication and collaboration, and increased support and loyalty.