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FinNest

Part of
Finance

Start smart: financial foundations for your family's future

MA 2024
Keywords
Finance, financial planning, new parents, education, good planners
Overview

FinNest is a financial planning service system for middle-class families (focusing on 0-6 year olds) who are new parents that intervenes and supports people at specific key moments in life, much earlier - namely pregnancy to build a pre-emptive financial literacy to people.


This system helps them understand their current needs, tailor their household asset allocation, provide money-saving and financial planning advice, and enable them to make informed financial decisions earlier. Ultimately, it helps new parents develop the habit of long-term planning to ensure they are financially prepared to avoid challenges in later life.


Our services utilise multiple channels (both digital and human) to create interesting touchpoints and provide a new model for the 'new parent' market.

Collaboration

Our team established contacts with financial experts from insurance companies and banks to test and refine our project.

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Research

Background

We are interested in lifetime financial planning, but people rarely make long-term financial planning.


From the paper*, we found that:

  1. People tend to focus on immediate challenges (e.g. having a baby/buying a house/car) to the detriment of long-term planning, and lose confidence in long-term planning.
  2. People tend to make short-term and quick-impact decisions and ignore long-term planning. (Figure 1.1)
  3. Significant financial decisions are always instated by triggers, but few triggers prompt them to make decisions.

*Wood, A., Downer, K., Lees, B. and Toberman, A., 2012. Household financial decision making: Qualitative research with couples. Department for Work and Pensions Research Report, 805.


Personal Responsibility

We interviewed more than 20 middle-aged and older people, and found that becoming a parent changes people's concept of financial management.


One interviewee told us, "After having children, I realised that education, childcare, and child-rearing fees are huge challenges, and I had to start thinking about household asset allocation and financial management."


Becoming a parent is a significant life transition for many people, it puts more responsibility on one's shoulders. The sense of responsibility makes people more willing to spend a lot of time researching about childcare. Becoming a parent for the first time, inexperienced and facing the unknown they worry about whether they can be good parents, whether they can cope with the challenges of parenting, and worry about the financial pressures that are coming their way. There will be different financial challenges for a family at different stages (Figure 1.2).


At the same time, due to the delay in the state pension age in the UK, many people will be worried about their future financial security.


Life Income And Expenditure Curve

Life Income and Expenditure Curve (Source: World Bank) depicts the situation of income and expenditure at different ages of life (Figure 1.3):


In the struggle period, the income and expenditure curves go up together, and the income curve will be much higher than the expenditure curve; in the retirement period, the income and expenditure curves go down together, but the expenditure curve will be higher than the income curve, which also suggests that people have to make good reserves for their old age in advance.


However, in real life, not so simple. For a group of high-income countries like the UK, consumer spending has continued to go up, and there has even been a steep rise in spending towards the end of life.


Whereas becoming a parent is within the struggle period where people get a surplus. So we want to help people make smarter financial decisions earlier in life at a critical time-namely pregnancy, but also at a preventive time (the early years of surplus).

Define

User Characteristics

Our target audience is middle-class British families who are first-time parents.

Their targets

  1. Want to preserve the value of their assets
  2. Want their children to have a better standard of living
  3. Wish for a better quality education for their children


Their features

  1. Due to busy work, they are willing to pay relatively high prices for convenient, quality services.
  2. No time for detailed budget planning and systematic skills learning
  3. Prefer a flexible approach to financial management. Save money and keep track of expenses.
  4. Pregnant women value guidance based on experience and knowledge sharing.


Dilemma

1. High cost of childbirth

The UK has one of the higher rates globally. A middle-class, two-earner family spends almost 30% of its after-tax income on childcare costs.


2. Anxiety and helplessness

Even very well-planned people, when faced with childbirth for the first time, don't know how much it will cost to raise a child and what to do.


*60% of new parents feel stressed and worried about the financial costs of raising a child. 40% of new parents say they feel 'extremely anxious' about childcare costs.

*From Money Advice Service (MAS)


3. Various pressures

The high cost of parenting, childcare and education has forced many parents to reduce their working hours or stop working to care for their children.

problem statement

How might we provide a service system of financial planning advice to new parents, helping them save money and make financial decisions, finally become better planners?

Solution

Value Proposition

FinNest is a platform for financial advice and financial planning (focusing on 0-6-year-olds) for middle-class families who are first-time parents, enabling them to make informed financial decisions earlier, develop the habit of long-term planning, and ensure they are well-prepared financially.

Validation

Hypothesis

If we can provide financial planning guidance to make decisions early, new parents can develop the habit of long-term financial planning.


Based on the existing service process, we set up 3 key hypotheses to test.

Hypothesis A:

If we provide a household asset allocation chart, new parents could simplify their financial planning.

Hypothesis B:

If the platform can guarantee unbiasedness, they will be willing to use our service.

Hypothesis C:

After using the asset allocation chart and community, users can continue to use our products and benefit from them for a lifetime.


We conducted 3 tests to improve our service process. There were 10 users and 5 financial experts.

SPECIAL
THANKS

Special thanks to our tutor Mr. John Makepeace for his valuable feedback and continuous support throughout the project, he is really a very patient and serious person. 👍


Thanks to our alumna, Monica Henderson, who was extremely helpful in the early stages of the project; thanks to the financial experts from AIA Group, Bank of China, and ICBC for sharing their rich knowledge and valuable experience with us; thanks to our friends and schoolmates for sharing their suggestions and ideas; thanks to the interviewees who were willing to spare their valuable time to be interviewed by us. 👏


We are very grateful to everyone who helped with our project, it was your enthusiasm and support that made it successfully. ❤️

Team
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