QUICKFACTS

Part of

Instant answers for most common questions for people on probation

MA 2022

Keywords

Information gap, Communication, Recall, Knowledge

Overview

QuickFacts is a collection of guides that compile information based on the most common needs and inquiries of the people on probation before, during, and after their journey. It aids in navigating the people on probation to comprehend their needs and the actions/steps they must take.

Collaboration

Catch 22, cooperated with the UK Ministry of Justice, is to build a service for an alternative to the recall system for those who are recalled and pose no threat to society or themselves.

In this project, our team delivered an intervention to the pilot programme that is being implemented in Jan 2022.

SECTION ONE SECTION TWO STATEMENT SECTION THREE SECTION FOUR

BACKGROUND

Being recalled for breaking the license, not the law

Over the coming years, nearly 6,000 people are recalled, and this is due to a breach of their licence terms. This costs the UK government on average £17.1 billion per year. So why is that an issue? The recall rate is primarily due to not understanding their terms not committing otherwise. Moreover, more data shows that 41% of people on probation involved a charge of further offending, 72% of people on probation involved non-compliance, 28% of people on probation involved failure to keep in touch and 23% of people on probation involved failure.

The simplified diagram illustrates the three main stakeholders and how people on probation go through the four stages in their release journey.

DEFINING THE PROBLEM

Insight: A knowledge gap

After conducting our research and co-design workshops, we concluded the following three insights. There is an immense amount of workload on the probation practitioner resulting in cases of burnout. There is a lack of trust and communication between PP and PoP. The change of the probation practitioner disables a strong connection with the person on probation, and the handover process contains a severe knowledge gap.

DESIGN DIRECTION

How might we provide the people on probation with the information that they need at different stages of their journey, so as to fill in the knowledge gap with the right and accurate source?

DEVELOPMENT

QUICKFACTS: A collection of guides for people on probation

QuickFacts is a collection of guides that compile information based on the most common needs and inquiries of the people on probation before, during, and after their journey. It aims in navigating the people on probation in order to comprehend their needs and showing them the steps they must take.”

It adds value by providing easy to understand content, conveying information directing for the source, which builds trust, regular updating new information of what is in demand that season and Giving reassurance throughout each touchpoint of the journey.

APPLICATION

Touchpoints

To introduce Quickfacts, the navigation mentors will give the brochure to the people on probation during their onboarding sessions to read it through and prepare before they get released. If people on probation have further questions about any included terms or find something missing in the brochure, they can talk to their probation practitioner in their following regular sessions. Furthermore, the probation practitioners could recognise the difficulties and inquiries from the people on probation in their feedback constantly and update the information in the next version of Quickfacts.

Aside from the core needs guides covering an array of necessities, other themes will be handed out at different stages of the Catch 22 journeys. For example, a community and license understanding guide to be given right before their release. This is to prepare them for re-entering society and reduce information overload.

SPECIAL
THANKS

Exceptionally grateful to our tutor Judah Armani, who gave us precious guidance and valuable feedback; to our interviewees, who shared their experience and knowledge and also gave us a fabulous show; to Naomi from Catch 22, who followed us through the whole project; and to all probation officers that participated in this journey as well.